CRM System for IT Companies and Software Firms

GCors CRM helps IT companies manage clients, projects and support in one place.

100+

IT companies use GCors

30%

Fewer lost tickets

24h

Average response time

Challenges for IT Companies Without CRM

Client Requests Get Lost

Without a central system, requests arrive via email, Slack and phone — easily lost or forgotten.

No Project Visibility

It's hard to track which project is at which stage and who is responsible for which task.

Sales Leads Not Tracked

IT companies often neglect systematic tracking of new business opportunities because there's no proper tool.

Client Documentation Is Scattered

Contracts, specs and communication history are in various tools and folders without clear organization.

How Does GCors CRM Help IT Companies?

Ticketing System for Technical Issues

Every client request becomes a ticket that is tracked, assigned and resolved with a complete history log.

Result: Reduces forgotten requests and speeds up resolution time.

Project Management

Track projects by phase, assign tasks to the team and monitor deadlines directly in CRM.

Result: Better insight into project progress without additional project management tools.

Lead Tracking and Sales Pipeline

Track all potential clients from first contact to contract signing in one overview.

Result: More contracts closed thanks to a systematic follow-up process.

Knowledge Base for Team and Clients

Create internal documentation for the team and a self-service portal for clients with FAQs and guides.

Result: Clients find answers themselves, and the team spends less time on repetitive questions.

Use Cases in IT Companies

Software firm with 15 employees

Scenario: Clients report bugs by email, and the team forgets them or doesn't know who is responsible.

Rešenje: GCors ticketing system automatically creates a ticket from email, assigns it to the responsible developer and tracks resolution status.

IT consulting agency

Scenario: The sales team has no overview of active negotiations and we lose opportunities because there's no follow-up.

Rešenje: GCors pipeline shows all active negotiations by stage, with automatic reminders for follow-up activities.

Software development company

Scenario: Project documentation is scattered across emails and Google Drive, with no clear overview.

Rešenje: GCors projects and knowledge base centralize all documentation related to the client and project in one place.

FAQ: CRM for IT Companies

Does GCors CRM support integration with development tools?

GCors CRM focuses on client management and support. For integration with Git or project tools, GCors offers an API that enables custom integrations.